My Autism Assessment — myautismassessment.co.uk
Last updated: 3 August 2026
This Privacy Policy should be reviewed by a solicitor before publishing. It has been drafted as a working document based on information provided by Wade Therapy Services Ltd.
1. Who we are
This website is operated by Wade Therapy Services Ltd, a private neurodevelopmental assessment service providing autism and ADHD diagnostic assessments.
- Registered name: Wade Therapy Services Ltd
- Company number: 10914428
- Registered address: 4th Floor, 14 Museum Place, Cardiff, Wales, CF10 3BH
- Trading as: My Autism Assessment
- Website: myautismassessment.co.uk
- Privacy contact: chris@wts.ltd
Wade Therapy Services Ltd is the data controller for personal information collected through this website. This means we are responsible for deciding how and why your personal information is used.
2. What information we collect and why
2.1 When you book a consultation
When you book a free 15-minute consultation through our booking system (Calendly), we collect the following information:
- Your name
- Your email address
- Your phone number
- The name and date of birth of the person the enquiry is about
We collect this information so that:
- We can confirm your booking and contact you about it
- Our clinicians can prepare appropriately for your consultation
- We can route your enquiry to the right clinician or assessment pathway
The name and date of birth of the person the enquiry is about may constitute health-related (special category) data under UK GDPR. This is because the context of our service — autism and ADHD diagnostic assessments — means this information carries an implied health significance. By providing this information, you explicitly consent to Wade Therapy Services Ltd processing it solely to prepare for your consultation and route your enquiry appropriately.
2.2 When you contact us directly
If you contact us by any of the following methods, we will receive and store the contents of your message and any personal information you choose to share. This information is used solely to respond to your enquiry.
- Email (general enquiries): gemma@wts.ltd
- Email (privacy and data protection queries): chris@wts.ltd
- Phone or text: 07590 423214
- WhatsApp Business: 07590 423214
Please be aware that WhatsApp Business is operated by Meta Platforms Ireland Ltd. If you contact us via WhatsApp, your message data is processed by Meta in accordance with their privacy policy, available at facebook.com/privacy/policy.
2.3 Website analytics
We use tracking tools to understand how visitors use our website. This helps us improve our content and services. The tools we use are:
- Google Analytics — tracks how people find and navigate our website
- Google Ads conversion tracking — helps us understand which adverts lead to bookings
- Meta Pixel (Facebook/Instagram) — helps us measure the effectiveness of our social media advertising
These tools collect information such as your IP address, browser type, pages visited, and how you arrived at our website. They do not collect your name or contact details unless you have provided these elsewhere on the site.
This tracking only takes place if you consent to it via our cookie banner when you first visit the website.
3. The legal basis for processing your information
Under UK GDPR, we must have a lawful reason for processing your personal information. We rely on the following:
- Explicit consent — for the name and date of birth of the person the enquiry is about, which may carry an implied health significance given the nature of our services
- Legitimate interests — for standard contact information collected during the booking process, where it is necessary to fulfil your request for a consultation
- Consent — for the use of non-essential cookies and analytics tools
4. How we store and protect your information
Information collected through our booking system is initially received into our email inbox and then transferred to the following secure systems:
- WriteUpp — a clinical practice management system used to store client records. Data is stored on servers located in Dublin, Ireland
- Google Drive — used for document storage and internal file management
Access to your information is restricted to the clinicians directly involved in your case. No other staff, contractors, or third parties have access to your personal data unless required by law.
5. Third-party processors
We use the following third-party services that process personal data on our behalf. Each has its own privacy policy and data protection safeguards in place:
Calendly LLC (booking system)
Calendly is a US-based company. When you book a consultation, your details are processed by Calendly on our behalf. Data transfer to the US is covered by Standard Contractual Clauses in accordance with UK GDPR. For more information, see Calendly’s Privacy Notice at calendly.com/legal/privacy-notice.
WriteUpp (clinical records)
WriteUpp stores data on Microsoft Azure servers located in Dublin, Ireland. No international data transfer is involved.
Google LLC (analytics, advertising, and document storage)
Google services including Google Analytics, Google Ads, and Google Drive may store and process data outside the UK. Google uses Standard Contractual Clauses (UK Controller-to-Processor) to ensure appropriate safeguards are in place. For more information, see Google’s privacy policy at policies.google.com/privacy.
Meta Platforms Ireland Ltd (advertising)
We use the Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising. This may involve data being processed by Meta in the US. Meta relies on Standard Contractual Clauses for data transfers from the UK. For more information, see Meta’s Data Policy at facebook.com/privacy/policy.
6. How long we keep your information
We retain personal information for the following periods:
- Adult client records: 8 years after the conclusion of treatment, in line with HCPC guidance
- Children’s records: until the individual’s 25th birthday, or their 26th birthday if they were 17 at the conclusion of treatment, in line with HCPC guidance
- Enquiries and bookings that do not result in a clinical relationship: securely deleted after 6 months
- Email enquiries that do not result in a clinical relationship: securely deleted after 6 months
After these periods, your information is securely deleted or anonymised.
7. Your rights
Under UK GDPR, you have the following rights regarding your personal information:
- The right to access — you can request a copy of the personal information we hold about you
- The right to rectification — you can ask us to correct any inaccurate information
- The right to erasure — you can ask us to delete your information, subject to any legal obligations we have to retain it
- The right to restrict processing — you can ask us to limit how we use your information
- The right to data portability — you can ask for your information in a format that allows you to transfer it elsewhere
- The right to object — you can object to us processing your information in certain circumstances
- The right to withdraw consent — where we process your information based on consent, you can withdraw that consent at any time
To exercise any of these rights, please contact us at chris@wts.ltd. We will respond within one month. If you are unhappy with how we handle your request, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
8. Cookies
Our website uses cookies. For full details of which cookies we use and how to manage your preferences, please see our Cookie Policy.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.
10. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
- General enquiries: gemma@wts.ltd
- Privacy and data protection queries: chris@wts.ltd
- Phone / text / WhatsApp: 07590 423214
- Post: Wade Therapy Services Ltd, 4th Floor, 14 Museum Place, Cardiff, Wales, CF10 3BH